Terms of Service

The service

IntelliVox connects to a booking system you already use, keeps your customers and appointments in sync, and places automated voice calls to the customers you select. Results are reported back to you call by call.

IntelliVox is currently offered as a pilot program. Features may change, access is granted at our discretion, and we may adjust limits — including how many calls an account may place in a month — as the pilot proceeds.

Your account

You need an account to use IntelliVox, and access during the pilot is by invitation rather than open sign-up. You are responsible for who you invite into your business's workspace and for what they do with it.

Keep your sign-in credentials to yourself, and tell us if you believe someone else has gained access.

Calling responsibly

This is the part that matters most, because the calls go out in your name.

You may only call people who have a relationship with your business and a reasonable expectation of hearing from it — your customers, clients and staff. IntelliVox is not for cold-calling, for lists you bought, or for anyone who has not dealt with you.

You are responsible for having whatever consent the law requires before a number is called, and for calling at reasonable hours. Automated calling is specifically regulated in most countries — in Canada by the CRTC's rules and CASL, and in the United States by the TCPA among others. Those obligations are yours as the business placing the call; using IntelliVox does not transfer them to us and does not satisfy them for you.

You must honour removal requests. If someone asks you to stop calling them, remove them promptly. If they ask us, we will pass the request to you.

You may not use IntelliVox for marketing cold-calls, political robocalls, debt collection against people who are not your customers, harassment, deception, or anything unlawful. We may suspend an account that does, without notice where the conduct is serious.

Connected booking systems

Connecting a booking system authorizes us to read data from it on your behalf, using the access your provider grants. We request read-only access and do not write to your calendar, alter bookings, or touch payments.

Your relationship with that provider is governed by your agreement with them. If your connection expires or is revoked, syncing stops until you reconnect, and automations depending on that data will not have current information.

You are responsible for having the right to share your customers' information with us for this purpose.

Your data

Your customer lists, scripts and call history remain yours. You grant us the limited rights needed to operate the service — storing your data, syncing it from the provider you connected, and placing the calls you ask for — as described in our Privacy Policy.

You can delete your data from within the product, and we will delete your business's data on request when you stop using IntelliVox.

Fees

Pricing for IntelliVox has not been set. Pilot participants will be told what they will be charged, and given the chance to decline, before any charge is made. Nothing on this site is an offer of a particular price.

Availability and disclaimers

We work to keep IntelliVox reliable, but during the pilot it is provided “as is”, without warranties of any kind, express or implied.

Telephone delivery depends on carriers, handsets and other things outside our control. A call marked completed means the call connected — it does not guarantee that a person heard the message, understood it, or acted on it.

Do not use IntelliVox as the only channel for emergency or life-safety communication.

Liability

To the maximum extent permitted by law, our total liability arising out of the service is limited to the amounts you have paid us in the twelve months before the claim — which, during a free pilot, may be nothing. We are not liable for indirect, incidental or consequential damages, including lost business or regulatory penalties arising from calls you chose to place.

Ending it

You can stop using IntelliVox at any time, and ask us to delete your data. We may end or suspend access during the pilot at our discretion, and will give you reasonable notice and a chance to export your call history unless the circumstances make that impossible.

Changes

We may update these terms as the product matures, and will change the date above when we do. Continued use after a change means you accept the updated terms. For a material change we will make it clear rather than quietly editing the page.

Contact

Questions about these terms can be sent through our contact page. How we handle information is described in our Privacy Policy.