Privacy Policy
Last updated September 18, 2026
IntelliVox helps businesses place automated voice calls to their own customers, using the customer and appointment data already in their booking system. This policy explains what information we handle, why, who else sees it, and what you can ask us to do about it.
Who this covers
IntelliVox is used by businesses — salons, barbershops and other appointment-based businesses — to place automated phone calls to their own customers. That makes two different relationships, and this policy covers both.
If you are a business using IntelliVox, you are our customer, and you decide who gets called. If you received a call placed through IntelliVox, the business that called you chose to do so and controls the list you are on; we process that information on their instructions.
Information we collect
Account information. When you sign in, our authentication provider processes your name, email address and which business you belong to. We store the same identifiers so we can associate your activity with your business.
Booking system data. If you connect a booking system such as Square, we import and keep current: your locations, the services you offer, your customers (name, phone number, email address where present) and your appointments (time, status, which service and which customer). We request read-only access, and we do not read or store payment information, card details or payouts.
Customers you add yourself. You can also create customers directly or import them from a file. Those records hold the same kind of information: name, phone number, and an email address if you supply one.
Call records. For every call placed we keep the number dialled, the outcome (answered, no answer, busy, failed), the duration, the time, and which automation it belonged to. We do not record call audio and we do not transcribe calls.
Message content. The scripts you write, or generate with AI assistance and then edit, are stored so the call can be placed and so you can see what was said.
Access requests. If you submit the request-access form we store the name, email address, business name and message you provide, so we can reply.
Website usage. Our public pages use privacy-preserving, aggregate analytics that set no cookies and build no profile of you. See “Cookies and analytics” below.
How we use information
To run the service: placing the calls you ask us to place, keeping your booking data in sync, showing you the results, and maintaining your account.
To support you and to keep the service working — investigating a failed sync or a call that did not connect.
To protect the service from abuse, including enforcing the limits on how many calls an account can place.
We do not sell personal information. We do not use one business's customer list for any purpose other than that business's own outreach, and we do not use it to train AI models.
Service providers
We rely on a small number of companies to operate IntelliVox. Each receives only what it needs to perform its function.
| Provider | What it does | What it receives |
|---|---|---|
| Clerk | Sign-in and business accounts | Name, email address, account and organization identifiers |
| Twilio | Places the phone calls | The number dialled and the message to be spoken |
| Square | Booking system you choose to connect | Nothing from us — we read your data from Square with your authorization |
| Anthropic | AI assistance for drafting call scripts and reading an uploaded contact file | The text of the file or prompt you submit for that task |
| Neon | Database hosting | All service data described above, encrypted in transit |
| Render | Hosts our API | Service data in transit as requests are handled |
| Vercel | Hosts our website and app, and provides aggregate traffic analytics | Page requests; analytics data is aggregate and sets no cookies |
| Notion | Internal notification when an access request arrives | The name, email, business and message from that form only |
Cookies and analytics
We do not use advertising cookies, tracking pixels, session recording or cross-site trackers, and we do not run Google Analytics.
Our public pages use Vercel Web Analytics, which counts page views in aggregate. It sets no cookies and stores nothing on your device.
Signing in sets cookies that are strictly necessary to keep you authenticated. They are set by our authentication provider, are required for the product to function at all, and are not used for advertising or profiling.
Because we set no non-essential cookies, we do not ask you to accept any. If that ever changes, we will ask for your consent before those technologies load.
Where information is held
Our database and API are hosted in the United States. Our website is served from a global content network. Some of the providers listed above process data in the United States and other countries, so information may be transferred outside your country of residence.
How long we keep it
Customers, segments, automations and call history remain until you delete them, and deletion inside the product takes effect immediately.
Disconnecting a booking system removes the data synced through it. Customers created from that sync are kept, because you may still want to call those people, but they are no longer linked back to the provider.
When a business stops using IntelliVox, we delete its data on request. Access-request submissions are kept while we are still considering or corresponding about the request.
Your choices
If you are a business using IntelliVox, you can view, correct, export (call history as CSV) and delete your data from within the product at any time.
If you received a call and want to stop receiving them, the fastest route is to tell the business that called you — they control the list and can remove you immediately. You can also contact us and we will help, including asking that business to remove you.
To ask what information we hold about you, or to have it deleted, get in touch through our contact page. We may need to verify who you are before acting on a request.
Security
Traffic is encrypted in transit. Credentials for connected booking systems are encrypted before they are stored. Each business's data is scoped to that business throughout the system, and requests are authorized against the business the signed-in user belongs to.
No service can promise that a breach is impossible. If one affects your information, we will tell you.
Children
IntelliVox is a tool for businesses and is not directed at children. We do not knowingly collect information from children.
Changes
We will update this policy as the product changes, and will change the date above when we do. If a change materially affects how we handle your information, we will make that clear rather than quietly editing the page.
Contact
Questions about this policy, or a request about your information, can be sent through our contact page.